Returns & warranty
Accurate fitment and the condition before installation matter for BMW parts. If an item does not fit or raises a concern, prepare your order details before contacting the shop.
Before painting or fitting
Check the body code, facelift version, fitting side, package contents and shape. Discuss a trial fit of body styling with your installer before painting. Do not alter the part while compatibility is unresolved.
What to send
- Order number and product code.
- A description: wrong version, missing package contents or visible damage.
- Photos of the item, packaging and affected area; vehicle details for fitment questions.
Agree the next steps
Contact BTC BMW Tuning Club before sending anything back. Agree the return address, shipping method and resolution for the specific situation with the seller.
Warranty for your item
Terms depend on the product and its condition, particularly for used parts. This page does not set a universal warranty period. Confirm the applicable terms before a real purchase.
Presentation version
You can view the returns enquiry form in the demo. It illustrates the workflow and does not involve actual receipt of parts or refunds.